WIC Technical How To's

Adding and Modifying User Accounts (PDF) - How to log into a new computer and add/remove user accounts.

FileZilla Introduction (PDF) - How to use FileZilla; the secure FTP site where sensitive documents and reports are stored for Local Agency access.

Signature Pads - Common Issues (PDF) - Includes information about PHDoc and other applications that may affect the signature pads, as well as how to recalibrate the signature pad.

Installation

SWIPe Installation (PDF) - Instructions for installing SWIPe, an application necessary for scanners and signature pads to work with WINNIE.

Installing the Download and Recycle Bin Script (PDF) - To ensure data security is maintained properly, temporary files in the Downloads folder MUST be deleted after 1 day and deletion of files in the Recycle Bin should be set to no more than 30 days. These are instructions for installing the script that automates the deletion process. All state-owned computers that use WIC Mobile Management or WINNIE must install this provided script. Agencies with locally-owned computers must either install the provided script or develop an equivalent process. 

• Downloaded Files and Mobile Management - memo (PDF) - a 7/12/23 memo providing information about security requirements for deleting downloaded files.

Installing the Canon Scanner (PDF) - How to install the Canon Portable Scanner.